Terms

About the shop

We keep our sunglasses in style and quality high, but prices low. The point is to deliver epic shades to anyone who wants to stay on edge. Our shipments are sent directly from our Asian Office, to cut costs on handling fees. But dont worry, the shipment time is still superfast and you don't have to wait for many sunrises until you can hide behind your very own dienastie shades. 

Our team behind the brand and the shop are very international spanning from Europe, America and Asia and we have all worked in fashion and online sales for 15 years. Be safe; We will always deliver so you can play harder!


Terms and Conditions

As we don’t have space to feature every style we have in store please email us if an item you’re looking for is not pictured. 

Whilst we endeavour to keep our stock levels up to date, there is a possibility the sunglasses you have ordered may recently be out of stock. In this unlikely event, we will refund you immediately and do our best to find you a replacement.

Once an order is posted we take no responsibility for charges incurred at receiver's end as this can vary depending on the rules of customs in each country.

 

 

Returns Policy

If you are dissatisfied with your purchase or you would like a refund on a faulty pair of sunglasses please see the information below.

Exchanges 

We are happy to offer our customers an exchange on your sunglasses. If the returned item shows visible signs of wear or if the item is not in original condition with all tags, labels and stickers intact we will not process the exchange.

All exchanges must be posted back within 90 days of original delivery date.

Returns 

If you are dissatisfied with your purchase contact contact@dienastie.com for further details about shipping arrangements.

All returns must be notified to contact@dienastie.com within 90 days of the original delivery date.

Faulty returns 

If you wish to return a faulty item please contact contact@dienastie.com Our customer service team will then confirm your exchange. For faulty returns we will organize a courier to collect your order. Please include your order number.

Once we receive your return our customer service team will then assess the faulty item. If deemed faulty we can offer an exchange or a refund.

 

Contact

Do not hesitate to contact us if you have any questions at contact@dienastie.com

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